I'm using an Xbox one S. The micro-USB cable I'm using to is the one that came with the Xbox elite contorller. I also tried using a different micro-USB cable but that one didn't work either though I don't think the cable is the issue because Microsoft describes the cable as "wired using included 9’ USB cable. Data transfers through the USB cable when connected to the controller and console/PC" I've also tried uninstalling the software and reinstalling it but that didn't work aswell

I'm also having problems with my Keymander so any help would be appreciated. I followed the updated setup guide and the suggestions you guys have made in this post already, but I'm still unable to use my mouse and keyboard at all even on the menu screen.