• Moderator [Derek]
    137
    The video below shows how to update your KeyMander's firmware, and there are also step by step written instructions below as well. Always make sure to check for the latest firmware before updating. You can download the latest firmware and software here or click directly on the FW file attached below:



    If you prefer printed instructions, you can open the attached PDF file or see the step by step instructions below.

    Make sure to check the version in your KeyMander against the most recent version by clicking the Settings icon (highlighted with red arrow), then clicking the circled "i" on the Settings menu (highlighted with yellow arrow).
    l4p2vlp9ep2izsym.jpg

    The current software and firmware versions will be shown as seen in the image below. If your firmware is the same there is no need to update. Also, if you have old versions of firmware stored in your PC, make sure not to update to an older version.
    2sr2v0e0rw5tu5tw.png

    Instructions for updating firmware attached below.
    Attachments
    KeyMander Firmware Update and Recovery (484K)
    GE1337P_SW_V1.3.122 (1M)
    GE1337P_FW_V1.3.123 (777K)
    ReleaseNotes v1.3.123.txt (1K)
  • Moderator [Derek]
    137
    If something happens during a firmware update and the process is interrupted before completion (computer shuts down, cables are disconnected, etc.), the KeyMander's firmware will become corrupted and the KeyMander will not function correctly. To restore a KeyMander with corrupted firmware follow the steps below.

    1. Disconnect the KeyMander from everything.
    2. Connect both supplied mini-USB cables to USB ports on your PC.
    3. Make sure you have downloaded the most recent KeyMander firmware .zip file and have extracted it to the same location where your KeyMander software file is located.
    4. Take a paperclip or similar thin pointed object and use it to press and hold the reset button on the KeyMander. Don't let go of the reset button!
    tkorun10d4cl0vn9.jpg
    5. While holding the reset button, connect a mini-USB cable from the PC to the KeyMander's Power port. (Yes, I know it's difficult to fumble around while holding the button)
    • The blue power LED should be flashing.
    6. While still holding the reset button, connect the other mini-USB cable from the PC to the KeyMander's PC port.
    7. After the PC port is connected to the PC, wait 5 seconds and release the reset button.
    8. Browse to the location in your computer where you have extracted the most recent KeyMander firmware file (KeyMander_FW*.exe).
    p6ifloxcrqgwqebv.png
    9. Double click the file to open the Firmware Upgrade Utility and run it WITHOUT using the KeyMander software.
    phmc8x8e8vi4xomk.png
    10. Follow the on-screen prompts until it is complete.
    • If you receive an error saying "No HID device attached to the USB port (code: 4183)" it means the KeyMander's PC port is not seen by your PC. Check your cable to make sure it is completely inserted into the KeyMander port and has a good connection, or switch to a different USB port on your PC.
    s68vh3r9sbkrwodt.png

    11. Disconnect the KeyMander's PC and Power ports and wait 10-15 seconds.
    12. Reconnect the KeyMander's PC and Power ports.
    13. Open the KeyMander software and if all is well the KeyMander will connect like normal.
  • Raorix
    5
    you need to mention in the training video about how if the firmware is already of a higher update that you shouldn't update it. the video skimps over this detail and it held me up deciding what to do. but other than that great videos anyone with any knowledge of computers can nail the setup process. i see alot of complaints on every other device for kb/m due to setup difficulties but this was way way easier than they led on.
  • Moderator [Derek]
    137

    Good point. I'm not sure if we can edit that in, but we can put that into the new user manual we are writing and add it to the notes on the video page.
  • chparmley
    2
    Is there a newer firmware than what's listed on the site? My keymander shipped with a newer software but I forced the update that was listed on your site.
  • Moderator [Derek]
    137

    The newest firmware is version is 1.2.117, but the only change from 1.2.116 is to make firmware loading during production easier, so it isn't necessary to upgrade if already on 116. Some users have had difficulty updating in the past, so we didn't post 117 on the IOGEAR website to avoid users on 116 having unnecessary problems trying to update. I recently added 117 to the forum since there is much more information available here to support anyone that might have an issue. As of right now anyone on a version older than 116 should update, but anyone on 116 or 117 should not do anything.
  • Moderator [Derek]
    137
    New firmware v1.2.119.002 is available at the link on top of the page.
  • Bryant Milo
    0
    it says update failed when ever i try to update firmware
  • Moderator [Derek]
    137

    Try this:
    1. Close your KeyMander software.
    2. Open the location where the new firmware file is saved.
    3. Double click the .exe file to open the updater.
    4. Follow the prompts and close when done.
  • Moderator [Derek]
    137

    Ok, let's check something. Does your KeyMander software open? or does it only go to the loading screen?
  • Bryant Milo
    0
    When ever update it just loads for a long time
  • Bryant Milo
    0
    But it opens regularly
  • Moderator [Marco]
    67

    Ok when you get stuck in the loading screen does the keymander's Power light flash?

    If so then that means the keymander is in firmware mode, so the software may just be hung up, when it gets stuck in the loading screen and the lights are flashing close the software then just run the firmware file on its own. The utility should still see the keymander since it is in firmware mode already.
  • Leplek
    0
    Witam. mam .pytanie. odnośnie. całej. aplikacji .jak. to. działa. co. trzeba .kupić. poza. klawiaturą. i .myszką .na. x .box. one.

    Pozdrawiam
  • Moderator [Derek]
    137

    Witam. mam .pytanie. odnośnie. całej. aplikacji .jak. to. działa. co. trzeba .kupić. poza. klawiaturą. i .myszką .na. x .box. one.

    Pozdrawiam
    Leplek

    Google translation:
    "Hello. I have a question about whole applications. this. it works. What need to buy pose keyboard. and I have a lot of .na. xbox they."

    Witaj Pozdrawiam,
    Przepraszam za naszą spóźnioną odpowiedź. Nie zdawaliśmy sobie sprawy, że twoje pytanie jest w języku polskim, więc uznaliśmy, że to spam. Prosimy o przetłumaczenie naszego tłumaczenia, ponieważ używamy Tłumacza Google do wpisania tego.

    KeyMander potrzebuje klawiatury, myszy i oryginalnego kontrolera fabrycznego do pracy z konsolą. Daj mi znać, jakie masz inne pytania, a my postaramy się odpowiedzieć.
  • HESHDADDY420
    0
    Once i set my settings up on my mouse and keyboard, will the settings be saved to the keymander when i unplug it from the pc? Also does it save my settings forever until i change it again?
  • Moderator [Marco]
    67

    Yes that is correct just make sure you press UPLOAD before you close the software.
  • Ghada
    0
    i need help , my keymander software does not working in my pc and android app , I followed every step but it’s only showing the loading screen!
  • Moderator [Marco]
    67

    replied on your other post!
  • Baja
    0
    I have a cable that is usb split to micro usb and a long mini usb. what am i supposed to do with it?
    Never Mind, Figured it out. Android.
  • Moderator [Marco]
    67

    Yes you are correct, that cable is to use our Android app or our PC software on a computer.
  • Moderator [Derek]
    137
    New firmware released today with several bug fixes! Please see the first post to download and install it.
  • Joshual
    0
    My circle just keeps spinning on the PC screen, and the power light on the KM is flashing. How long does the firmware update take? Or is it stuck or not working. I just bought this thing and it’s frustrating as all get out to set up
  • Moderator [Derek]
    137

    Hi Joshual,
    Did you get the firmware updated yet? Please let us know or give us a call and we will walk you through it.
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