• Eric van den top
    0
    I have my Xbox one controller connected into the keymander and randomly it will just turn off and I can't use the keyboard or mouse until I turn controller back on. I replaced the batteries so it's not that
  • Moderator [Derek]
    199

    Hi Eric,

    Is the power on the controller turning off? You don't need batteries in the controller when connected to KeyMander, so remove them and see if you still have a problem.
  • Eric van den top
    0
    I tried that also...i tried changing controllers also
  • Moderator [Derek]
    199

    Let's take a step back for a second. The KeyMander was working correctly, and you were able to play until the controller power randomly turned off, correct?
    You have the keyboard and mouse connected directly to KeyMander without a PC connected, correct?
  • Eric van den top
    0
    Correct! I actually tried both connected to pc and not connected to pc ... shuts off randomly either way
  • Moderator [Derek]
    199

    Ok, got it. Without batteries in the controller, if the light on the KeyMander goes out when the controller shuts off, then the USB power from the Xbox One console is a problem or the keyboard and mouse are drawing too much current though KeyMander. If you're using a non-backlit keyboard, change connection of the KeyMander to a different port on the Xbox One and try again. We have seen a couple units with bad USB ports.

    If you are using a backlit keyboard and mouse, please let us know which ones.
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