• Hutch12r
    0
    when I turn on the keymander app the load screen just spins and spins. I have downloaded it twice. I had to downloaded it the first time because when I would hit the play mode button it would shut off the app,
  • Moderator [Derek]
    188

    If you are stuck on the loading screen as described in the last paragraph here, make sure the PC and Power ports are both connected to your computer with the included mini-USB cables. Usually this problem is caused by having only the PC cable connected which does not actually power the KeyMander, only provides data connection.
  • Hutch12r
    0
    Its been hooked up the same for 6 months?
  • Moderator [Derek]
    188

    The loading screen spinning means the PC does not see the KeyMander. That normally means the Power port is not connected to the PC, but it can also mean the USB cable or connector is bad. Do you have both USB cables going to the PC or one to the PC (in the PC port) and the other to the console (in the Game port)?
  • Zeraf
    0
    Reset the Keymander and download GE1337P_FW_V1.3.123.002.zip on : Firmware and update the Firmware make sure to power the Keymander aswell as connect it to your PC in the PC section and it should say Get Ready
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