• Dale Dalka
    0
    I set up profiles and used keyboard yesterday. Today I start the xbox 1 and the xbox remote works but the keyboard will NOT do anything except F10 for turbo which lights up on keymander. Mouse is dead as well. Plugged in laptop saved and uploaded profile. Stll doesnt work. I called Support (Who is supposed to be open) HAHA... A circular recording that leads nowhere. Im ready to pack it up and send this non supported junk back
  • Dale Dalka
    0
    I reinstalled fw after a reset and keyboard is working again. Lets see how long it will last.
  • Moderator [Derek]
    199

    We don't have support on weekends, Monday through Friday only on the tech support line. Glad you got it working, but if you have problems the first thing to check is always the micro USB cable to the controller. For Xbox One, the next thing to check is if the controller is in USB mode or Bluetooth mode.
  • Dale Dalka
    0
    I turned on Xbox 1st time in a week. Keymander once again will not work. I have BF1 loaded, all wire still same as before. Old xbox remote plugged into the keymander without batteries (as always). Keyboard and mouse= no response. Xbox remote still works plugged in.
  • Dale Dalka
    0
    Only way I was able to resolve this issue is to re-install Firmware. A person should not have to do this all the time.
  • Moderator [Derek]
    199

    It sounds like your Xbox is coming up in Bluetooth mode instead of USB mode for the controller. When you turn on the Xbox using the power button on the front of the console, if the controller power light doesn't turn on, and you instead have to press the power button on the controller, it is in BT mode.

    Here's how to fix:
    If the KeyMander is connected to an Xbox One console and completely stops responding to the keyboard and mouse, check the micro USB cable first. If if still does not respond, check the controller’s USB connection as described below.
    Loss of USB Connection to Controller
    In the event the KeyMander stops responding to the keyboard and mouse, you can check the USB connection to controller by opening the Xbox menu, going to System>Settings>Devices & Streaming>Accessories. When the Xbox controller is displayed on the screen, select the three dots below the Configure box. Select the Firmware Update even if “No update available” is displayed. Select Continue. If you see a message saying to insert batteries or connect a USB cable after pressing continue and it will not attempt to update, the controller is connected to Xbox One in Bluetooth mode and you will need to follow the steps below to switch it to USB communication.
    To Force the Xbox One to USB communication:
    1. Disconnect the controller from KeyMander.
    2. Disconnect KeyMander from the Xbox One console.
    3. Disconnect the external power cable from KeyMander (if attached).
    4. Press and hold Xbox power button on console for 10 seconds until the console shuts down.
    5. Unplug the power cable from the console for 1 minute.
    6. Reconnect power cable to the console and turn on using the power button on the console. DO NOT press the power button on a controller!
    7. When green Xbox screen comes on during boot up, connect the controller directly to the Xbox One console using the micro USB cable.
    • Controller should light up by itself indicating it is in USB mode.
    8. Reconnect KeyMander cable to the rear USB port on Xbox One console.
    9. Reconnect external power cable to KeyMander power port (if needed).
    10. Disconnect the controller micro USB cable from Xbox One and reconnect to KeyMander.
    • Controller should light up by itself indicating it is in USB mode.
  • Dale Dalka
    0
    When I power on the X box, the remote light DOES light up...... the remote that is plugged into the Keymander, the same remote that has NO batteries in it, does work fine while it is plugged into the keymander while the issue with the keyboard and mouse does not respond. Does this make sense?
  • Moderator [Derek]
    199

    Sorry for the late reply, we were out at the PAX show all last week and got back in today. Normally this type of behavior indicates the F9 key is in the Typing Mode. However, if you have pressed F9 and heard 2 beeps, you are in Gaming Mode so that isn't the issue.

    Let's confirm something. When the controller lit up, it wasn't because you pressed a button on it, it lit up by itself when the console turned on, correct?
  • bhaiterabhai
    0
    The Keymander 2 is an interesting piece of gaming hardware that lets you connect not only a keyboard and mouse to your PS3, PS4, Xbox 360, Xbox One and Nintendo Switch.
  • raresksysix
    0
    i guess reinstallation will work.
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