• Sushant Bothe
    0
    Hello

    I was using the device perfectly till about a week back, I started noticing that the keymander to controller connection keeps dropping intermittently. The controller lights up blue instead of yellow/orange. I have tried updating the keymander, changed out all cables one at a time with certified data/charge cables, tried a different controller, tried completely unplugging the ps4 and starting it using the button with only the controller connected to the keymander.

    I am at my wit's end.
    Please help.
  • Moderator [Derek]
    194

    Hi Sushant,
    If the controller lights up blue that means the communication mode has switched to Bluetooth, and it is not passing the data through the USB to KeyMander. This means either the KeyMander lost power momentarily, or the controller communication defaulted to wireless for some reason. Here are a few things to check:
    On the PS4 settings menu make sure the controller communication method is set to USB.
    Second, make sure the controller is fully charged before connecting to KeyMander. KeyMander has enough power capability to keep the PS4 controller nominally charged, however if you are using a power-hungry RGB keyboard and mouse it will limit the power capability to keep the PS4 controller charged and it will slowly discharge over a long period of time. It will eventually have just enough power to turn on but it will keep disconnecting during usage. Fully charging the PS4 controller and then connecting to the KeyMander should solve the problem. Also, you can connect an additional mini-USB cable between the KeyMander's power port and a 1amp or greater USB power supply, like those used for iPad, Android tablets, etc. This will provide a greater power capacity to the KeyMander.
  • Sushant Bothe
    0
    Thank you so much for replying. I'll give all of this a try and get back to you!
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