Have you tried the reset procedure you can find it HERE

What console are you on and what LEDs are lit up on the front of the KeyMander? It sounds like a controller communication issue but we need more info to better help.

When i press play on the software the KB mode lights up. The power light is also on. The weird thing is that it works when the KB and mouse are directly plugged into the keymander but not when i try to use the software to pass it through my PC

Ok, now I know the problem. We have some kind of software conflict with the PC software that seems to affect some machines running in Simulation or Play mode. We are currently working to find the source of the conflict, but until we do you can connect directly to the KeyMander and you will be fine.

Ok, thank you Dereck!

I was playing COD MW and mid game the mouse movement got super fast. I looked at my computer and all the profiles I made just magically disappeared. What would cause that? And now im trying to redo my settings and the controller is not syncing to my settings(button mapping/sens).

I usually use the keymander on xbox1 this time I moved to the ps4 for the COD Alpha.

The reason the mouse movement changed is that the profile you were using in Play Mode or Simulation mode exited and you were suddenly using whatever profile you last uploaded as the default profile to your KeyMander. It sounds like the KeyMander app had some kind of conflict and crashed, which depending on how it crashed could have lost the profile group that was currently open on your computer. If you have exported the group or any of the profiles they will still be saved in your computer wherever you saved them, which is something I always recommend doing.

If you have not exported any profiles, open the folder where you saved the KeyMander app and look for a file named GamepadEmulator.conf . Check the date on the file, and if the date is prior to your crash, make a copy of the file and save it as GamepadEmulator-copy.conf and store it in another folder. Once the copy is saved in a different folder, make a copy or move the KeyMander software file into that folder but do not open it. Change the name of the GamepadEmulator-copy.conf file in the new folder to GamepadEmulator.conf and then double click the KeyMander software file in this new folder. It will open with the old profiles that were in the old configuration file that you saved into this folder. If your profiles are there, make sure to export them either as a group or individually so you can always reload them if needed. If they are missing, you can go back to your original KeyMander app location and use the profiles you were rebuilding as the old ones were written over.