• Cade
    0
    Every time I try to apply the latest firmware it searches for the device and says “No HID” or something. Any help?
  • Eduardo
    0
    Hello Cade

    How old is your Keymander? Does it have a Data port in the back?
  • Moderator [Derek]
    149

    Do you have both USB cables connected to the computer and the other ends connected to PC and Power ports?
  • Cade
    0
    Yes I do
  • Cade
    0
    yes it does have a data port
  • Moderator [Derek]
    149

    Hi Cade,
    Sorry we missed your reply! The "No HID device attached to the USB port (code: 4183)" it means the KeyMander's PC port is not seen by your PC. Check your cable to make sure it is completely inserted into the KeyMander port and has a good connection, or switch to a different USB port on your PC and check to make sure the KeyMander's Power LED is on.
    If the Power LED is on solid please try this:
    1. Connect both supplied mini-USB cables to USB ports on your PC.
    2. Make sure you have downloaded the most recent KeyMander firmware .zip file and have extracted it to the same location where your KeyMander software file is located.
    3. Open the KeyMander software and click the Help tab. Select Firmware Upgrade and click on the firmware file you unzipped after downloading.
    4. Follow the on-screen prompts until it is complete.
    5. Disconnect the KeyMander's PC and Power ports and wait 10-15 seconds.
    6. Reconnect the KeyMander's PC and Power ports.
    7. Open the KeyMander software and if all is well the KeyMander will connect like normal.

    If the the Power LED is slowly blinking:
    1. Disconnect the KeyMander from everything.
    2. Connect both supplied mini-USB cables to USB ports on your PC.
    3. Make sure you have downloaded the most recent KeyMander firmware .zip file and have extracted it to the same location where your KeyMander software file is located.
    4. Take a paperclip or similar thin pointed object and use it to press and hold the reset button on the KeyMander. Don't let go of the reset button!
    5. While holding the reset button, connect a mini-USB cable from the PC to the KeyMander's Power port (Yes, I know it's difficult to fumble around while holding the button). The blue power LED should be flashing.
    6. While still holding the reset button, connect the other mini-USB cable from the PC to the KeyMander's PC port.
    7. After the PC port is connected to the PC, wait 5 seconds and release the reset button. The blue LED should stop flashing and light solid. If the blue LED is still flashing, with both mini-USB cables still connected, press and release the reset button one time. The LED should light solid.
    8. Browse to the location in your computer where you have extracted the most recent KeyMander firmware file (GE1337P_FW_V1.3.123.exe).
    9. Double click the file to open the Firmware Upgrade Utility and run it WITHOUT using the KeyMander software.
    10. Follow the on-screen prompts until it is complete.
    If you receive an error saying "No HID device attached to the USB port (code: 4183)" it means the KeyMander's PC port is not seen by your PC. Check your cable to make sure it is completely inserted into the KeyMander port and has a good connection, or switch to a different USB port on your PC.
    11. Disconnect the KeyMander's PC and Power ports and wait 10-15 seconds.
    12. Reconnect the KeyMander's PC and Power ports.
    13. Open the KeyMander software (Do not open the firmware file again) and if all is well the KeyMander will connect like normal.

    If the Power LED is off:
    1. Disconnect the KeyMander from everything.
    2. Connect both supplied mini-USB cables to USB ports on your PC.
    3. Make sure you have downloaded the most recent KeyMander firmware .zip file and have extracted it to the same location where your KeyMander software file is located.
    4. Take a paperclip or similar thin pointed object and use it to press and hold the reset button on the KeyMander. Don't let go of the reset button!
    5. While holding the reset button, connect a mini-USB cable from the PC to the KeyMander's Power port (Yes, I know it's difficult to fumble around while holding the button). The blue power LED should be flashing.
    6. While still holding the reset button, connect the other mini-USB cable from the PC to the KeyMander's PC port.
    7. After the PC port is connected to the PC, wait 5 seconds and release the reset button. The blue LED should stop flashing and light solid.
    8. Open the KeyMander software, go to the Help tab and update using the Firmware Update tool.
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