• Moderator [Marco]
    71

    Have you opened the software to check what firmware version you have? To do this open the software then click on the gear in the top right hand corner. Then click on the "i" in the circle, if you have version 119 then it is up to date.

    If you do need to update try the firmware recovery process but with an older firmware, once that is done you would do the upgrade one more time so you are up to date. For older firmware follow this post.
  • Stumjo
    0
    Yes this was it worth the money I payed
  • Stumjo
    0
    Do any of the moderators know the warranty policy
  • Moderator [Marco]
    71

    Which firmware recovery did you try? Did you try loading the older firmware first? If not steps are here

    To get the unit replaced through the warranty send an email to . Now if it was recently purchased I would recommend getting it replaced through the seller since this will be faster.
  • Stumjo
    0
    Yes I tried using the old firmware about five or six times and it never worked
  • Moderator [Derek]
    189

    Let's double check a few things. First, you have the blue power light flashing, correct? If so, do you have both of the mini USB cables connected to your PC or is one connected to your game console?

    If one is connected to your console and the other to your PC, unplug both then connect one from the PC to the PC input on KeyMander, and the one from the game console to the Power input on KeyMander. Does the blue light turn solid or still flash?
  • Rivero
    0
    Dude all this stuff doesn't work how about you guys actually get on the phone and actually help someone out with this product.
  • Moderator [Marco]
    71

    Hello Rivero,
    I replied to your other post to start some trouble shooting. We don't open our offices over the weekend so we could not reply till today.

    Also you can also always give us a call or send an email to our support box. The information is listed below.

    Keymander Forums: keymander.iogear.com
    Support phone line: 866-946-4327 x4862 (Monday through Friday 7:30 am – 6:00 pm PST)
    Support email:
  • ighuo
    0
    I don’t know what happened, I guess I clicked F11 and F12 and I saw online that if I do that, it leads to a data corruption. Please help on fixing this.
  • Moderator [Marco]
    71

    Have you tried the process described above? If so what happens after the process?
  • ighuo
    0
    this worked. thanks, but i also need help setting up the binds for my mouse like the side buttons on the mouse itself.
  • Moderator [Derek]
    189

    What mouse are you using?
  • ighuo
    0
    The mouse I get with the bundle of the keymander. @Moderator [Derek]
  • Moderator [Marco]
    71

    The side buttons will be the mouse forward and the mouse back buttons in the keymander software.
  • Ryan Aswegan
    0
    Ok, I reset my keymander because it wouldnt turn on, sand then it started to blink when I reset it. I tried many things after this and it still blinks. I've uninstalled everything, what should I do?
  • Moderator [Marco]
    71

    If the light is still blinking that means it is in recovery mode. Go ahead and run the firmware file on its own with out the software and continue the firmware process.
  • gavin shafer
    0
    alright i got this thing a couple of months ago, i tryed using it and it never worked so i tryed youtubing stuff still not working, them the thing just would never turn on i didnt hit f11 or f12 because i never needed too because it didn't work. i email someone from the team and they couldn't help me either so i wasted 100$ and i put it in my desk. i just remembered it and seeing if you guys can attempt to help me.
  • gavin shafer
    0
    nvm im computer genius i fixed it my self
  • Moderator [Marco]
    71

    Glad to hear your up and running, let us know if you need any further assistance.
  • Nick stoddart
    0
    Have tried to fix it still didn’t work I even got new USB cables. Still said HID doesn’t connect
  • Moderator [Derek]
    189

    Hi Nick,
    There's a couple reasons your computer may not see the KeyMander. First, this one seems obvious but even we sometimes do this when programming a KeyMander that is not near one of our consoles. If that is the case, make sure to have BOTH USB cables connected to the PC and to the ports on the KeyMander labeled Power and PC and the KeyMander power light is on. If you have your console connected to the Game port and powered on while trying to program the KeyMander, try changing the USB cable from the KeyMander PC port to a different USB port on your PC. Make sure to connect directly to the PC, not through a USB hub. If that doesn't work, plug in a mouse or keyboard to that USB port and make sure the PC recognizes it and the device works. After confirming the USB port is working, and the KeyMander power light is on, try a different cable to connect between the PC and the KeyMander's PC port to see if the cable is causing the issue. Sometimes the connectors have burrs or other issues that prevent the connector from fully seating and creating a connection.
  • Dominickla23
    0
    This is driving me crazy. On my keymander I have only the power LED flashing, I've gone through the recovery process and it was successful but when I open the software the icon just spins over and over. So I'm a bit confused now. I haven't used it in about 8 months. But the firmware is up to date and is verified through the recovery process. The only ports that was plugged in at this time is the Power on Keymander to PC and the PC to PC on keymander. please help.
  • Moderator [Marco]
    71

    If you only have the POWER flashing, connect it to your PC and run the firmware file, once that is finished if it is still flashing disconnect the POWER and reconnect it.

    I would also suggest connecting the POWER to a wall outlet instead of your PC, sometimes the USB port will not output enough power.
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