• BTH MMIV
    2
    It says the cables should be USB A and USB B, but both of my cables say B on them??

    EDIT: topic moved to Setup and Troubleshooting
  • Moderator [Derek]
    200
    If you are asking about the cable to connect a PS4 or Xbox One controller, it should be a normal charge and sync cable with connectors like these:
    edei906pmui9i1xb.jpg
    Does yours look like this?

    If you are talking about a different cable, please let us know.
  • BTH MMIV
    2
    well, the ones that come with the keymander, they bot have a B on them but on the instructions it says their should be an A and a B
  • Moderator [Derek]
    200

    The "B" in the instructions is referring to the USB cable end type, but both cables are exactly the same. The small connector is Mini-USB connector Type B, and the larger full size connector is a USB Type A connector.
    gwi1gm0cixy76qod.jpg

    Connect either Micro USB cable end to the KeyMander port marked Game, and connect the other end to the game console. If you are programming the KeyMander, connect the other Micro USB cable end to the KeyMander port marked PC, and connect the other end to your PC or laptop.
  • BTH MMIV
    2
    I just did this but the keymander program was on an endless loading screen
  • BTH MMIV
    2
    this is what I'm stuck on and there is no power so my mice and keyboard don't function
  • BTH MMIV
    2
    I have put my keyboard and mouse in, then the 2 cables into my pc as I am following your tutorial. when I open the latest firmware update it says 'no HID device attached to the USB port
  • Moderator [Derek]
    200

    I just did this but the keymander program was on an endless loading screenBTH MMIV

    Do you see a screen that looks like this?
    68t5je9lg8iy3qc5.jpg

    If so, does it change to this when KeyMander is connected:
    kkxzcjwf1vz7gs1v.jpg

    have put my keyboard and mouse in, then the 2 cables into my pc as I am following your tutorial. when I open the latest firmware update it says 'no HID device attached to the USB portBTH MMIV

    It sounds like you have the cables backwards or you do not have both the cables connected, because the spinning screen means the PC is not seeing the KeyMander connected. Check to make sure you have the USB cable from the PC Port running to the PC, and the USB from the Game Port running to the console.
  • Moderator [Derek]
    200

    this is what I'm stuck on and there is no power so my mice and keyboard don't functionBTH MMIV
    If there is no power on the KeyMander unit (no LEDs), then you definitely have a cable connection problem. If you have power but your mouse and keyboard do nothing, check to see if your keyboard's arrow keys can navigate the console menu screen. If so, press F9 and that should take you out of typing mode and put you into game play mode.

    If the arrow keys do not function in the game menu's that is a sign the cable between the controller and the KeyMander is bad. Use a different micro-USB cable to connect the controller to the KeyMander and see if that solves the problem.
  • BTH MMIV
    2
    once I Connect the cables, should the power button light?
  • Moderator [Derek]
    200

    Yes, the blue Power LED should be on once the cables are connected. When your PC is connected and the KeyMander software is open, the blue Setting LED should be on.
    rbr80isfvskj46u3.jpg
  • BTH MMIV
    2
    I think it's a cable problem then as nothing light up when the cables are connected?? is this on your guys end or mine?
  • BTH MMIV
    2
    I tried putting the usb for game in 2 usb slots in my xbox, nothing happened, then for my pc cable I tried all 6 slots, nothing happened
  • Moderator [Derek]
    200

    Let's try this:
    1. Unplug everything from the KeyMander module.
    2. Take one USB to mini-USB cable and plug it into the front USB port of the Xbox One.
    3. Take the other end of the cable and plug it into the KeyMander's Game.
    4. Turn on the Xbox One.

    Did the KeyMander's blue power LED turn on?
  • Moderator [Derek]
    200

    It is possible there is something wrong with your KeyMander module, and if so we will certainly take care of it for you but let's check two last things. The only times I've actually seen an LED that didn't light up was either:
    A) The Mini-USB connector was not correctly aligned and the connector did not go in all the way. I've seen this a couple times, and it will look like the connector is sticking out pretty far as seen below. Pushing the connector in with a little more pressure fixed it when I experienced the issue.
    dvjxwxa31q47s5qx.jpg

    B) The KeyMander firmware was updated but for some reason didn't finish and the firmware became corrupted. Fortunately there is a fix for it. Did you try to update your firmware?
  • BTH MMIV
    2
    I did put in my cables correctly but I think B) is correct as I did try update it but something happened and it stopped updating
  • BTH MMIV
    2
    So yeh I tried to update the firmware and then it randomly stopped, it had some red text which I didn't read and after that I couldn't get the keymander to work.
  • BTH MMIV
    2
    Let me know if there is a way to fix it (Y), then I can finally finish the instructions lol
  • BTH MMIV
    2
    should I delete and reinstall the firmware?
  • Moderator [Marco]
    72
    Ok you may need to reload the firmware follow steps on this thread here https://keymander.iogear.com/discussion/comment/197
  • BTH MMIV
    2
    Thank you for finding the problem as to why my keymander didn't work, I went into the firmware upgrade and went help to find that there was a recovery section, I then went onto the user manual v2 and found out how to do it, now my keymander works fine, thank you finding out the problem for me.
  • BTH MMIV
    2
    Marco don't worry I just figured it out
  • Moderator [Derek]
    200

    I wish I had mentioned the firmware update sooner as I could have had you up and running last week. Sorry about that, but glad to hear you got it up and running!
  • BTH MMIV
    2
    no problem, atleast it was solved.
  • BTH MMIV
    2
    although, when I'm using this on the Overwatch sample profile, when I turn my mouse fast it makes my mouse go really slow
  • Moderator [Marco]
    72
    Are you on PS4 or Xbox ? I am currently working on an updated PS4 profile I should have it ready in the next few days, one I would suggest trying is changing the Aim technique to Exponential Ramp. I did this and tweaked the sensitivity and acceleration a bit and it smoothed out my aiming and made it much easier to play.
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