With the KeyMander properly connected to your PC for setup you should see a quick loading screen that looks like this:


then a ready screen that looks like this:


If this is the first time you've connected your KeyMander to your PC and it is stuck on the loading screen for more than one minute (it can take up to a minute to load drivers the first time it is connected), then we need to review how your KeyMander is connected to the PC. There are two ways to connect your KeyMander to the PC for programming:

Method 1:
1. Connect both included USB cables to the PC's USB ports.
2. Plug one of the mini-USB connectors into the KeyMander's Power port.

• The KeyMander's blue Power LED should light up.

3. Plug the other mini-USB connector into the KeyMander's PC port.
4. Double click the KeyManders software .exe file.

• The KeyMander software loading screen will show briefly while the drivers load.
• If this is the first time the KeyMander is connected to the PC, the PC device manager will normally open a dialog box in the lower right screen (depending on your operating system). You will see an icon with a light moving around it to indicate it is installing the hardware. After the PC finishes the driver installation, you will see an indication like this:

• The KeyMander software ready screen will be displayed after the drivers finish loading.

5. Click the controller icon in the middle of the circle.

• The KeyMander's blue Setting LED should light up.

6. The KeyMander is ready to be programmed.

Method 2:
1. Connect one of the included USB cables to a USB connector on your game console.
2. Plug that cable's mini-USB connector into the KeyMander's Game port.

• If the game console has power, the KeyMander's blue Power LED should light up.

3. Connect the other included USB cable to one of your PC's USB ports.
4. Plug the mini-USB connector from that cable into the KeyMander's PC port.
5. Double click the KeyManders software .exe file.

• The KeyMander software loading screen will show briefly while the drivers load.
• If this is the first time the KeyMander is connected to the PC, the PC device manager will normally open a dialog box in the lower right screen (depending on your operating system). You will see an icon with a light moving around it to indicate it is installing the hardware. After the PC finishes the driver installation, you will see an indication like this:

• The KeyMander software ready screen will be displayed after the drivers finish loading.

6. Click the controller icon in the middle of the circle.

• The KeyMander's blue Setting LED should light up.

7. The KeyMander is ready to be programmed.

If the KeyMander's power light is OFF:
1. Double check to make sure the connectors are fully inserted.
2. If that doesn't work, swap the PC/Power port connections to make sure you didn't plug them into the wrong ports.
3. If steps 1 and 2 are unsuccessful, or the power light is blinking follow the instructions here for restoring the KeyMander's firmware.

If the KeyMander's power light is ON but the software is stuck on the loading screen, it means either the drivers are still loading (should take less than one minute for most PCs) or the PC does not see the KeyMander connected. If it has been longer than a minute:
1. Double check to make sure the cable connectors are fully inserted into the KeyMander and the PC/game console.
2. If that doesn't work, swap the PC/Power port connections to make sure you didn't plug them into the wrong ports.

If neither solution works, call our tech support department between 7:30am and 6pm PST @ 866-9-IOGEAR so we can discuss the issue.