• Moderator [Derek]
    194

    Our engineering team is looking into it but I'd like to try some additional troubleshooting while they work on it. Please take the extra mini-USB cable that is normally used for programming the KeyMander and connect it to the Power port on the KeyMander. Take the other end and connect it to a USB power source such as a cell phone/tablet charger or other source of USB power and see if you still have the same issue. If the problem is power related, this should fix it, but since I haven't been able to dupllicate it here I'm not yet sure what is causing it. Please let me know if that does or does not solve the issue.
  • shadow2722
    0
    I have been experiencing the same issue on Xbox 1X
    I am experiencing the controller disconnect along with the high pitch ringing noise in my headset. This issue has happened while playing Rainbow Six Siege and Battle Field V.
  • Moderator [Derek]
    194

    Are you playing with or without a PC connected? Which USB port is KeyMander connected to on your XB1? What keyboard and mouse are you using? Are you using the XB1 controller that came with it or another controller such as the Microsoft Elite controller?
  • shadow2722
    0

    With a Pc connected. the front usb port which is the only one on the front. Razor orbweaver and steel series Rival 500. Im using the controller that came in the box.
  • Moderator [Derek]
    194
    Ok, move the KeyMander to a rear USB port and the high pitch disconnection problem should be fixed. Please let me know if you run into an issue where the KeyMander stops responding for a few seconds and your character keeps moving the direction you were headed. We have some users with this issue and are trying to find the commonality between them.
  • Sargemech
    1
    ok just got done playing for 2 hours straight with PC wire plugged into one of those cellphone chargers. So far so good. Hope it works. Will try again tomorrow
  • jason schleicher
    4
    i am having this same problem on my xb1 (playing doom). my character is drifting left to right and then he controller disconnects. i have tried all of these same things to fix problem to no avail. i will let you know if i find a solution.
  • Sargemech
    1
    Ok, day 2. Starting acting up 1/2 hour into playing. My guy stopped moving and disconnect came on screen. Reconnected within 5 seconds. I didnt have to unplug cables. Happened about 5 times then stopped.
  • antdaye215
    0
    It wont let me go 30 secs in a game without saying controller disconnected external keyboard disconnected
  • antdaye215
    0
    Just had harder time setting it up soon as I start a game it's doing this is this the product or the update
  • Moderator [Derek]
    194

    Our engineers are asking for us for the following info:
    1. Connection: Is KeyMander connected to Console only, Console and PC or Console and Power port?
    2. Does your KeyMander have the 3.5mm Data port or not?
    3. KeyMander software version running on your PC?
    4. KeyMander firmware version running on the device?
    5. What game(s) is/are affected?
    6. What console are you on?
    7. Keyboard make/model?
    8. Mouse make/model?
    9. If PC connected, what PC, OS and anti-virus software are you running?
  • antdaye215
    0
    1. Just console and power port to console
    2.yes its has data port
    3.no computer is off
    4.idk the latest one I updated it three four days ago
    6.Apex legends
    7.razer chroma
    8.razer
    9. Computer is off
  • Sargemech
    1

    1. Console only. Tried other 2 ways since problem started. Same
    2.model ge1337p. I don't see 3.5 mm anywhere on box
    3. I updated it when problems started 1.3.122
    4. I updated this also. 1.3.123
    5. BF 1 4 AND 5. that's all I play
    6.PS4
    7. Kaliber GKM602R
    8. Kaliber GKM602R
    9. not connected
  • Moderator [Derek]
    194

    Thank you for the info!
    Is your PS4 a standard, slim or pro? Which model DS4 controller do you have?
  • Sargemech
    1
    Standard ps4. Regular dualshock 4 controller
  • Moderator [Derek]
    194

    Thank you for your information! I will update the thread as I get information back from our engineering team.
  • Sargemech
    1
    Any progress on problem?
  • Moderator [Derek]
    194

    Our engineering team is still working, but in the my team has been testing the following setup with no issues on PS4, XB1 X and XB1 S:
    KeyMander Power port connected to additional power supply which in our main test unit is connected to a PC USB2.0 port.
    KeyMander PC port connected to the PC USB port.
    KeyMander Game port connected to the console.
    We have been able to reproduce one problem with PS4 using dropping controller when the controller power runs low enough to shut down. For some reason the controller current draw spikes the KeyMander and it can't keep the controller charged with our cuh-zct2u controller, but it takes a couple weeks for a fully charged controller to run down while connected. We are still testing all these scenarios, but in the meantime a fully charged PS4 controller connected as described above has been functioning flawlessly on a two PS4 units here, plus our XB1 consoles.
  • Ricardo18HT
    0
    Entonces si quiero que funcione correctamente el keymander debo tener conectada la pc? No hay otra solución ya han pasado 5 meses?
    Tengo el mismo problema que tienen todos aqui mi consola es XB1
  • Eduardo
    3


    Asegurate que el cable que tienes en el sistema este conectado en la parte de atras y no enfrente, Tambien dime que version tiene el sistema Keymander que estas usando.
  • Ricardo18HT
    0
    Gracias amigo, pude resolver mi problema tenia conectado los dos cables que van del keymander al xbox (Game y Power), cuando solo debía conectar el de (Game)
  • Sargemech
    1
    hey guys, i know this is an old problem but i am having issues again. was fine for the longest time. my daughter borrowed my controller to play a game on her phone. now im having the same problem all over again. controller goes yellow right before i get control back. keeps happening every minute or so. didnt know if you guys ever found a problem
  • Moderator [Derek]
    194

    The biggest problem we have is when the controller battery gets low and it will not stay connected over USB. In this case the controller has to be fully charged before reconnecting to the KeyMander. Also check to make sure this setting did not get changed from USB.
  • Sargemech
    1
    I tried having keymander plugged in to pc the entire time i played. Made no difference. I also always have controller plugged in and playstation on standby while not playing. It happens alot. Made playing last night frustrating
  • Moderator [Derek]
    194

    When the PS4 controllers are a little older or have internal battery issues (high resistance) the KeyMander will not be able to charge the controller. If you take a fully charged controller that was connected to the PS4 using USB and then connect it to KeyMander, if there is any internal battery issues that exceed the charging capability of the KeyMander, you will see a slow drain over the course of days or even a week or more until it is dead. In this case the controller is using a little more power than what the KeyMander delivers so it eventually drains the controller battery. Please try connecting directly to the PS4 until the controller is charged then try it with the KeyMander and see what happens.
  • Sargemech
    1
    Ok. Gonna plug it in now. Will be playing tomorrow night. I'll keep ya updated
  • Moderator [Derek]
    194

    Thanks, please let me know how it goes. What I described above was my personal experience with an older PS4 controller. The controller wasn't defective and still charged with the PS4, but the age of the internal batteries was such that the small amount of current the KeyMander can provide was not enough to keep the PS4 controller charged. It took 6-8 days or so for the fully charged controller to run dry when connected full-time to the KeyMander. What I didn't try was using a higher powered external power supply to see if that solved it, but I no longer have that controller to test, so perhaps you can if it turns out to be the same issue with yours.
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