• Sensei
    0
    Yes, I get constant controller/keyboard disconnections on my PS4. After unplugging a few times, it sometimes stops (for a while). I tried plugging in additionally to the POWER port for an additional power source. This seems to help, but I have to be sure to plug that in before turning on the PS4 or I get the constant disconnect issues. This creates a wiring mess in my media room. Guess I'll just return this.
  • Moderator [Derek]
    194

    There are three things for you to try. Move the KeyMander to a different USB port on the PS4, so if it is in the front, move it to the back. Next, connect the Power port to a different USB port on the PS4 so both cables go to the PS4 for easy wiring. Usually this is an indication of a bad USB port on the console, because it passes data but the current (power) is too low.


    Third thing is to fully charge your controller before using it with KeyMander. Once it is charged the KeyMander will keep it charged just fine, but starting with low internal batteries on an older controller can cause too much current draw.
  • Blake Valdez
    0
    Where do i plug the other end from the power slot to?
  • Moderator [Marco]
    71

    The POWER port is only needed if you need extra power. For normal operation you just need the GAME port connected to the console.
  • jack317
    0
    I’m having the same problem will try these solutions and get back but it seems to happen everytime I get into a gun fight on pubg Xbox
  • Moderator [Marco]
    71

    What version Xbox one do you have?
  • jack317
    0
    Original Xbox one
  • Moderator [Marco]
    71

    Do you have the keymander connected to the USB port on the side? If you do try connecting it to the one on the back.
  • jack317
    0
    Nots it’s connected to the back do u think using a wired controller would work I tried it when I first got it it the buttons didn’t seem to work
  • Moderator [Marco]
    71

    No a wired controller will most likely not work. A wireless controller with a charge and sync cable is what is needed. Do you have rechargeable batteries in the controller?
  • jack317
    0
    No I’ve already read all the questions you’ve ask other people and it’s none of those problems it’s set up exactly like it should be but I updated the firmware to an older version yesterday and it worked all night without disconnecting
  • jack317
    0
    Also tried not touching the controller at all and think that helped as well
  • Moderator [Marco]
    71

    Have you tried a second cable or second wireless controller?
  • Nyzx
    0
    This is happening to me as well and it’s progressively getting worse and worse. I’ve changed all cables controllers and reinstalled the firmware about 15 times now and it changes nothing. I’m using the keyboard and mouse that came with the keymander. I’ve spent all this money on this thing I expected to be working perfectly. I want to add this is a brand new Xbox one s
  • Moderator [Derek]
    194

    Switch the USB cable from KeyMander to a rear USB port on the XB1. This happens when the USB port does not have enough current to power the KeyMander and the attached mouse and keyboard. What mouse and keyboard are you using?
  • Sargemech
    1
    I know this post is 3 months old. I am having same problem, just started. I have ps4, i use keyboard and mouse that come with keymander. Just updated keymander to see if that helps, no. I only play BF games. I have had this keymander over a year i think. Keyboard and mouse just cut out with controller disconnect. Even happens when im out at main playstation screen. Comes back after about 5 seconds.
  • Eduardo
    3

    Hello
    Do you have the keymander connected to the USB port on the side? If you do try connecting it to the one on the back.
    Have you tried a second cable or second wireless controller?
    Switch the USB cable from KeyMander to a rear USB port on the XB1. This happens when the USB port does not have enough current to power the KeyMander and the attached mouse and keyboard. What mouse and keyboard are you using?
  • Sargemech
    1
    I have ps4. Only 2 usb ports on front. I will try another controller. I did try switching keymander to other usb, no change. Is it possible it is overheating? My ps4 is always in rest mode and the keymander is always plugged in.
  • Eduardo
    3

    No that should not be the case but the port on the controller sometimes goes bad that is why I asked to try a different controller to see if that helps.
  • Moderator [Derek]
    194

    Do you have a PC connected while playing? Also, does the controller LED change color when this happens and if so what color is it?
  • Sargemech
    1
    No i am not connected to pc. I will have to take notice about color change when it happens. Hooked up my son's controller. Will try in the morning when i get home from work
  • Moderator [Derek]
    194

    First make sure the controller is fully charged. Second, try another micro USB cable to make sure the cable isn't the problem. This is the most common issue with micro USB cables either being bad or the connectors going bad over time. The more the cable is yanked out, the faster the cables go bad.
  • Sargemech
    1
    Ok i will. Ill update you in the morning
  • Sargemech
    1
    Ok i just played for an hour with no problems. Normally i would have had issues. I will try for longer tomorrow. All i did was switch to another controller. Thx for your help. I'll keep you informed
  • Moderator [Derek]
    194

    Ok, that tells me there was likely a problem with the USB connector on the controller. It happens more that people realize, but since they are usually used only for charging people aren't don't see the data connection drop out when the cable is bumped.
  • Sargemech
    1
    Update. Spoke too soon. Went to play today and it started acting up again. Ran to store and bought a new cable (charge and sync). I also changed cable from keymander to ps4. Started acting up within 5 minutes. Wasn't even in a game yet. I'm out of ideas
  • Eduardo
    3

    Just to make sure we understand what is happening, the controller is disconnecting while playing so the KeyMander stops working, correct? If so, does the PS4 controller return to Bluetooth mode? Controller light turns blue? Does the PS4 show a controller disconnected warning on screen? When the controller disconnects, is the character movement continuing what you were doing when it disconnected, meaning if you were moving forward does it keep moving forward after disconnecting?
  • Sargemech
    1
    Yes I get message on the screen saying it disconnected. My character just keeps going forward. Then it just reconnects by itself or I unplug it and plug it back in. I didn't notice about color of controller, totally forgot. I'll try in morning. But everything else you said does happen
  • Sargemech
    1
    Playing right now. Stopped working, no light on controller. Never got message on ps4 saying disconnected this time. Had to unplug and plug in again
  • Sargemech
    1
    Happened several more times. Controller turned white 1 of those times
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