• Jacob Pantuso
    0
    Hey, this has been going on for a little while now. When I'm playing my game using the keymander (Rainbow Six Siege) the keymander will disconnect my controller and my mic will have this long flat noise. To fix it I have to constantly reconnect my controller to the keymander. Anyone know why this is happening?
  • Nate34
    1
    I’m having the same problem playing PUBG on Xbox. Makes the keymander useless. I have tried different controllers, new batteries and different cords and no luck. This need to be fixed.
  • Jacob Pantuso
    0
    I really need someone from support to respond, this is unbelievable. I don't get why it's doing that.
  • Nate34
    1
    Jacob,
    Don’t know if this is our problem but I just made sure everything was hooked up before I cut on the Xbox and it worked great the last time I played. Will try again later and see if it works again. Don’t know if it will but I’m hoping. Didn’t lose controller connection one time over 2 hours of playing.
  • Jacob Pantuso
    0
    So if your saying if everything is plugged in before startup it should work?
  • Nate34
    1
    It fixed my connection problem with the controller. Make sure everything is hooked up before u turn on the system. Then I just used the keyboard to do everything. I never touched the controller again and I never lost controller connection. Played 2 hours 2 different times and had no problems.
  • Nate34
    1
    It fixed my connection problem with the controller. Make sure everything is hooked up before u turn on the system. Then I just used the keyboard to do everything. I never touched the controller again and I never lost controller connection. Played 2 hours 2 different times and had no problems.
  • Nate34
    1
    Well I have the same problem again. Controller keeps disconnecting. Need help please.
  • Moderator [Marco]
    24

    First thing I would recommend to try would be to reload the firmware to the keymander just to make sure it is not a small bug in the firmware.

    Does this happen on any game? And is it just a random times?
  • Nate34
    1
    the only game I play is pubg. I have tried reloading firmware but still having same problem.
  • Jacob Pantuso
    0
    Playing Rainbow Six and will hear a long beeping noise in mic before disconnecting it... Gets annoying probably like 10 times every 10 minutes....
  • Moderator [Marco]
    24

    We are currently trying to recreate the issue on our side, if we are able to duplicate it we will work on a fix as soon as possible.
  • Asblanked
    0
    Having the same issue it started happening once I unplugged the key lander from my Xbox one while my controller was still hooked up
  • TheUglyAmerican
    0
    I’m happy I’m not the only one who is gettin this issue.. I’ve done everything and I’m back to using the controller again. Keep happening to me in fortnite and I can’t even land without the controller disconnecting.
  • Asblanked
    0
    Still having this issue same deal fortnite can’t even land and am back to using a controller as well they need a fix ASAP!
  • Josiah harriman
    1
    Im having the same issue, i can't play overwatch,fortnite Rainbow six siege, and call of duty(any of them).The rechargable battires are not thr issue i took them out and im still having the problem it makes a long annoying flat noise and then im forced to take the charge and sync cable out. Iv tried reseting my console but that has not worked
  • TheUglyAmerican
    0
    Add additional cord to the power slot. So you should have a cord in power and game. Fixed the issue for me. Read this on another forum
  • Nate34
    1
    This also fixed my controller disconnecting problems. Thanks for the tip.
  • Moderator [Marco]
    24

    Another thing to note is to make sure you do not have rechargeable batteries in your controller. If you do it will think it is charging when you connect it to the keymander and it will draw more power from the keymander.
  • Asblanked
    0
    So how did mine work when I first got it without the buzzing
  • Moderator [Derek]
    95

    What keyboard are you guys using? Are you connected to a PC in simulation or play mode?
  • Jacob Pantuso
    0
    Razer Deathadder Elite and Logitech G213 and I usually play not connected to a PC
  • Moderator [Marco]
    24

    Have you tried feeding the Keymander more power through the POWER port? Or made sure that you do not have rechargeable batteries in the controller?
  • Asblanked
    0
    Damn so how Did mine work when I first got it ?
  • Raorix
    5
    Get A wireless headset, hook up extra power to keymander in case the controller is pulling juice out trying to charge or something. This happens on my ps4 when my controller is low charge or my cord isn't connected properly.
  • fadhel
    1
    this did not happen to me untli after the recent update of the xbox
  • Enadi
    0
    Bruh finally I been looking for this forum lol. Mine disconnects for like 5 seconds but I always die in fortnite bc of it... I'm trying everything you guys suggested and hope it fixes my issue
  • pikapower
    0

    Just a thought, I was having the issue of my keymander stop working because of sticky keys popping up every time I pressed tab 5 times. Is that key on any of your commands? I turned off sticky keys and the problem went away for me.
  • Enadi
    0
    Nothing works. Still having the issue and it's the only thing messing me up
  • Moderator [Marco]
    24

    Can you tell me what you have tried, and also have you updated the firmware?
  • Enadi
    0
    Well I have tried having an extra cord for power. Also tried not having a battery pack while playing. Also tried having everything plugged in and ready before turning off Xbox. In regards to updating the software anyway you could link me to the newest software update ? I remember back when I first got the keymander I tried updating the software but for some reason I couldn't. Will update on info once I get home to attempt the update once again.
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