• Alexander Miller
    0
    I bought this product a few months ago for my PlayStation 4 and it worked perfectly all of that time. Recently, I purchased an Xbox One and now it refuses to work at all. I have the most recent firmware, and have made all the necessary changes to the profiles and programming, and it doesn't work. Please let me know if there is something that I'm missing because I'd like to get this solved if I can.
  • Moderator [Derek]
    199

    Hi Alexander,

    I need a little more information to better help diagnose the problem. Does it power on? If so, I need you to check the micro-USB cable between the controller and the KeyMander. This cable should be a charge and sync cable so that USB data can pass between the controller and the KeyMander. If it is a cheap cable designed only for charging, it will not work. Next we need to make sure the controller is in wired mode, and the easiest way is to remove the batteries from the controller. Once you turn the controller on it will power up in USB connection mode.

    It may be faster to call us at 866-946-4327 x4862 so we can ask questions and check things in real time.
  • Mottflyer
    17
    Never mind this message!
  • Mottflyer
    17
    Never mind this message!
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