• badman
    1
    during setting up the Keymander was completely fine, but when I start to upload the firmware file and it cut out and would not connect to the PC or ps4
  • Mottflyer
    17
    Maybe a problem with the updating process. Did you try re-downloading the software and seeing if it worked again?
  • Moderator [Marco]
    71
    When you were uploading the firmware file did you run it through the software or did you just double click on the firmware file ?
  • badman
    1
    I did that but it didn't work, thanks
  • badman
    1
    through the software, halfway downloading it cut out, I think it's a hardware problem as I can't get the power back on
  • Moderator [Derek]
    199

    Ok, if something happens while updating firmware such as unplugging power, PC crashing, etc. it can make KeyMander non-responsive. Here's how I usually resurrect a KeyMander with corrupted firmware:

    1. Disconnect the KeyMander from everything.
    2. Take a paperclip or similar thin pointed object and use it to press and hold the reset button on the KeyMander. Don't let go of the reset button!
    cx4uuabrymcuzcta.jpg
    3. While holding the reset button, connect a micro-USB cable from the Power port to a USB power source such as a PC, USB charger, etc. (Yes, I know it's difficult to fumble around while holding the button).
    4. While still holding the reset button, connect the other micro-USB cable from the PC port to the PC.
    5. After the PC port is connected to the PC, wait 5 seconds and release the reset button.
    6. Browse to the location in your computer where you have stored the current KeyMander firmware upgrade file (KeyMander_FW*.exe).
    ttuqbsiqt9ha2akz.png
    Double click to open the Firmware Upgrade Utility and run it WITHOUT using the KeyMander software.
    hbwucs5pmjfwrmem.png
    7. Follow the on-screen prompts until it is complete.
    8. Disconnect the KeyMander's PC and Power ports and wait 10-15 seconds.
    9. Reconnect the KeyMander's PC and Power ports.
    10. Open the KeyMander software and if all is well the KeyMander will connect like normal.
  • badman
    1
    you are a legend! thanks!
  • Moderator [Derek]
    199

    Did that solve the problem for you?
  • badman
    1
    yes, it works like a dream.
    thank you.
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