3. Controller: OEM or aftermarket (aftermarket not supported)
a. PS4: Is it a V2 controller that has the little LED bar above the touchpad
b. XB1: Is it a standard controller or Elite Controller? If Elite is it V1 or V2 (V1 doesn’t support mic right now, V2 not supported at all)
4. Phone/tablet model:
5. Phone/tablet OS version:
6. Keyboard model:
7. Mouse model:
These are the basic points of failure for a K2 unit:
1. Does your phone connect to the K2 unit?
• Is the phone GPS on?
• Is the phone Bluetooth on?
• Did you accept the app permissions?
• Does the phone support BLE (Bluetooth Low Energy)?
• Did you try pairing the device like a normal BT accessory before reading the instructions? If so, you need to forget the device pairing and pair only through the K2 App instructions.
2. Is the firmware updated?
3. Did you do a reset after the firmware was updated?
• Press both buttons for about 8 seconds, let go and wait for white rotating light to stop.
• If a profile was already synced you will need to resync the profile again.
4. Is the proper profile type loaded for their console type (i.e. Xbox One profile for Xbox One console)? Xbox One controller will not turn on with PS4 profile loaded.
5. Is the controller connected to the K2 unit with the micro USB cable supplied in the K2 box?
• If you use your own cable this is a point of failure as it may not be a charge and sync cable.
6. Is the controller fully charged (PS4 only)?
• If not, the KeyMander will not connect and connecting an older controller that is not fully charged could cause low power situation for K2.
7. Is the controller firmware updated (XB1 only)?
• Connect the controller directly to the console with a micro USB cable and update in the system menu.
8. Is the communication set to USB?
• PS4 needs the setting changed in the PS4 system menu
• XB1 may need the procedure performed to force USB connection.
9. Is the external Power port connected to a 1Amp or greater power supply? Especially required if:
• Running a RGB mouse and keyboard will likely need external power
• Using a PS4 with an older controller (older internal batteries may have higher charge resistance and cause power failure for K2)
• Using an Xbox One without batteries in the controller.