Keyboard Disconnects From PC
We have a handful of users with the same symptoms and our engineers are working on diagnosing the issue. I need to gather some data to help narrow it down:
Our engineers are asking for us for the following info:
1. Connection: yours is Console and PC connected with Power port connected to a USB wall charger?
2. Does your KeyMander have the 3.5mm Data port or not?
3. KeyMander software version running on your PC?
4. KeyMander firmware version running on the device?
5. What game(s) is/are affected?
6. Console is Xbox One X, S or original? Controller is the original Elite or the new gen 2 Elite? Batteries in the controller or not?
7. Keyboard make/model?
8. Mouse make/model?
9. If PC connected, what PC, OS and anti-virus software are you running?
10. Were you using Play Mode or Simulation Mode, or does it happen in both?
Is your USB hub 2.0 or 3.0?
In the meantime, have you tried connecting the keyboard and mouse directly to the KeyMander?